What information is needed for an accurate shipping quote?
Please provide the product name, number of cartons, gross weight, dimensions, detailed destination (country/postcode), shipping options, whether it contains liquids/batteries, product pictures, and cargo ready date.
How do you charge for LCL shipments?
If the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
What is the formula for volumetric weight?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express, the factor is 5000 instead of 6000.
Do I need to provide tax IDs for DDP service?
No, under DDP service, we clear the goods under our name and deliver them to your final destination without requiring your PI or EIN.
What are the requirements for DAP or PVA shipments to the UK/EU?
You must have your own VAT and EORI account. For PVA (Postpone VAT accounting), you must also have VAT payment records for at least the previous three months.
How quickly do you respond to inquiries?
We offer 24/7 live support and guarantee a response to all inquiries within 2 hours, regardless of the time zone.
DSERG Logistics
