❓Frequently Asked Questions
1. How could I get a quotation?
You could advise us estimated weight, volume of your commodity, and both port of loading and port of destination, then we could give you an estimate price.
2. What should I do after settling the shipping order?
You can provide the supplier's contact information. We will handle the coordination with suppliers and organize all shipping and paperwork; you only need to verify information when requested.
3. What fees are involved in full door-to-door shipment?
A full door-to-door shipment consists of local charges in China (pick up, customs, documents) and destination port fees (agent handling, customs entry, door delivery, duties, etc.).
4. How to avoid potential damage during transportation?
We recommend using suitable packaging and shortening transit times. We can help you determine the best packaging and shipping solution based on your specific goods.
5. Can you help with customs clearance and local warehouse delivery?
Yes. We have partner agents in overseas ports who specialize in customs clearance and final mile delivery to your specified warehouse.
6. Is online tracking available for my cargo?
Yes, we provide online tracking services so you can monitor the status and location of your shipment throughout the transit process.
DSERG Logistics
