What information is required for an accurate quote?
To provide a precise quote without hidden fees, we need: Product name, number of cartons, gross weight and dimensions, detailed destination (country and postcode), expected shipping options, and whether the goods contain liquids, magnets, or batteries.
How are LCL shipments charged?
In most cases, if the volumetric weight of your cargo is greater than the gross weight, we charge by CBM. If the gross weight is higher, we charge by KG.
How is volumetric weight calculated?
The formula is: Length (cm) x Height (cm) x Width (cm) ÷ 6000. For example, a 48x45x39cm carton equals 14.04kg. For Global Express, the divisor is 5000.
Do I need to provide customs documents for DDP service?
No. For DDP (Delivered Duty Paid), we handle all customs clearance under our name and deliver directly to your final destination without requiring your EIN or PI.
Can I get an MRN for e-commerce compliance?
If you require an MRN for UK e-commerce spot checks, you should choose our DAP service. We provide the MRN specifically for shipments under DAP terms.
What support is available for tracking and inquiries?
We offer 24/7 live support. Regardless of the time zone, our team is available via our international hotline to assist with quotes, tracking, or urgent issue escalation, guaranteeing a response within 2 hours.
DSERG Logistics
