Frequently Asked Questions
What is the accepted payment method?
We accept TT (Bank Transfer), Western Union, and L/C. For amounts under US$500, 100% in advance; above US$500, 30% deposit and balance before shipment.
Are you a trading company or a manufacturer?
We are a factory, mainly processing customized sheet metal products and stamping parts.
What is your typical production cycle?
It varies depending on product dimensions, technical requirements, and quantity. We always adjust our schedule to meet customer deadlines.
How can I track the progress of my order without visiting?
We provide a detailed production schedule and send weekly reports including digital pictures and videos showing the machining progress.
How quickly can I get a quotation?
We aim to provide quotes within 24 hours. For urgent requests, please contact us directly to prioritize your project.
What is your quality guarantee policy?
We manufacture strictly according to drawings or samples until 100% satisfaction is reached. We take pride in our quality and do not compromise on production standards.
DSERG Logistics
